Tips and Tricks

Various tips that can help you

E-mail editing tool
Sending an email to customers To communicate by email with your customers of specific events, you must choose the event in question in the calendar and ...
Thu, 2 Dec, 2021 at 11:25 AM
Sending eMails to customers
eMail to customers of specific events To communicate by email with your customers of specific events, you must choose the event in question in the calen...
Thu, 9 Dec, 2021 at 11:03 AM
Cancellation of your events
Here is a guide to summarize the various options available to you when you have to cancel all your upcoming events, whether it is due to a pandemic, disaste...
Thu, 2 Dec, 2021 at 1:42 PM
Refund entire day
In order to help refund multiple events, you can use the "Refund entire day" menu. This operation will ask you to confirm your choice twice and wi...
Thu, 2 Dec, 2021 at 2:06 PM
Adding a company name to an order
We have made changes to make it easier to display the company name on orders and invoices. The name and the company of the customer are displayed on the ...
Fri, 26 Feb, 2021 at 12:46 PM
Clients without eMail
If a customer does not have an email, he must ask a person that has one to buy the tickets for him, or he must contact you so you can take the order for him...
Tue, 4 Jun, 2019 at 3:07 PM
The package to breakdown ticket pricing
There are cases where the total price includes a taxable portion or not and with or without gratuity. The packages allow to fragment the price of your ticke...
Tue, 25 Aug, 2020 at 2:51 PM
How to move some tickets to another date
There is no way in Tixigo to move just some tickets of an order to another event (date). You can move the entire order or the entire group only. There i...
Thu, 28 Apr, 2022 at 3:49 PM
Insert link to the Ticket Office in Word
If you are producing a PDF document to promote your business, it is likely that you will be using Microsoft Word. In order to ensure that the user-friendly ...
Fri, 28 Jun, 2019 at 12:19 PM
Add text in the ticket office
Add text in the home page or on the ticket office header To add text in the ticketing header, go to Settings / Activity / Customization / Settings. Then...
Mon, 1 Apr, 2019 at 9:31 AM