Adding a new activity

To create a new activity, click on the "My Activities" item located in the left menu.

Then, click on the + to add a new activity.

The icons on the far right can be used to edit, copy, close, view logs and transfer the current activity.

Selecting your activity

If you have more than one activity in your ticket office, select the one you want to create or edit in "my activities" or by clicking on the name of the activity to the right of the magnifying glass.

In the menu on the left, click on Settings then on Activity to configure or modify your current activity. A window will open:

Important: Follow the order of the tabs when setting up your activity before moving to the other item in the menu. For the Activity item, you must follow the order of the tabs below: General, Calendar, Ticketing, Finance, Localization, Customization. For the Mobile App, you must use it before the ticket scan. No configuration is necessary.

You can click on the question marks to answer your questions

Activity/General (A1)

- Identify the name of your activity

- Enter your website

- Select your ticketing model according to the appropriate activity type

Activity/Calendar (A2)

This tab is used to configure the calendar. Set the start time and end time for a day.

Time step is used to determine the hours available during the day. In this case, the time step is every half hour. This means that you will be able to select hours in 30-minute leaps (9:00, 9:30, 10:30, 10:30, etc.) when you will register your activities in the calendar (see registering your activities at calendar).

When you add events to your calendar, a list of times will be displayed according to the configuration on this tab and will allow you to choose only the hours that suit you.

Activity/Ticket Office (A3)

This tab is used for the configuration of the ticket office. It determines its opening and closing as well as the type of display of the ticket office. The descriptions of the different types of displays are on the question mark next to Ticket Office display style.

If you click on Ticket Office Links, you can copy / paste the links to your booking buttons on your website and social networks or share a post on Facebook with a link to your ticket office.

Please note that there are three types of links: one that offers both payment options (group formation and traditional ticketing), one with only the option "Form a Group" and one with only the option to "Book and Pay".

Activity/Finance (A4)

This tab is used to configure the finance part of the ticket office

Activity/Localization (A5)

This tab is used to configure languages, local time and add the start date of your fiscal year.

Activity/Mobile App

This tab is used to configure the mobile application. You can download the application for free under the name Tixiscan (enter tixigo in the search bar to find the app) (available only in the Apple Store).

If you do not use e-tickets, you can skip this step.

Activity/Customization (A6)

This tab is used for the visual configuration of your ticket office. You can put your own colors, logos and personalized messages.

It is divided into three parts:

(A6) - 1 Colors

To set up the colors of your box office, you can enter your color codes by clicking once on the underline code in blue, or choose the color in the table by clicking on the color code again.

For an overview of your ticket office, you can click Ticket Office located just above Settings in the main menu.

(A6) - 2 Images

To add an image, just click in the box and go get your image in your files. The suggested image sizes are on the question marks. 

(A6) - 3 Settings

The settings allow you to customize your ticketing by configuring messages. It is important to go through each section to validate messages already configured by default.

1) Event Section

In the Event section, it is important to indicate the address of your event in Location. You can also add a link from Google maps in Location Link. This is the link that will be sent in emails for your customers.

2) Email section

2.1: Various e-mails

2.2: Confirmation and Recall Emails

Adapt a personalized message to your confirmation and reminder emails.

When you check the box for Ticket office for firm group, the organizer and their guests will receive the link from their group's ticket office in the booking confirmation email.

3) Ticket Office 

In this section, you can edit the text that is displayed in the ticket office to customize it as you wish

4) Options section

Going down the settings page, you will come to the Options section. Depending on your type of activity, it may be useful to check the Table Option box if you want to assign your groups to a table. This option is already selected if you have chosen  "Sugar Shack" or "Reception Venue" type of activity

The configuration of the tables (table numbers, places per tables, etc.) will be done in the Location tab.


Locations refer to the names of the rooms or sections of your event. When your customers buy tickets, they will have the choice to choose a location that you have set up.

When you click on the pencil or the + to add / edit a location, you will arrive to this page. You can then determine the maximum capacity of a location and configure the number of tickets to validate a reservation. This option is useful if you want to have one group per table.

The Tables tab appears only if the Tables option has been checked in Activity / Personalization / Settings. You can enter a capacity and a maximum capacity that is larger if necessary. You can also configure sections in the room. These sections are not visible to your customers. You can then make your table placement in Reception/Maitre D'.

Ticket Categories

This step allows you to name your different ticket categories before giving them a price. You must enter all your ticket categories and a caption code to identify them when viewing the bookings and ticket lists purchased (ex; A,E,B).

When you want to add or edit a category, you click on the Texts tab to give a name to your categories and a description if necessary.

Price Lists

Price lists apply when you have different rates depending on the time of day, week or time of year. When you enter a price list, your ticket categories configured in the previous step will be displayed so you can price them.

The Texts tab allows you to add additional information when your customers choose a time. By writing the following code: {0}, in the text box, the time of your event will appear. If you do not write any text, the time will automatically be displayed by default.

Promo Codes

It is possible to add a promotional code for your ticket office

The settings window for promotional codes gives you several options.

There are two types of promotional codes: by percentage and by price list.

By percentage: Put the percentage of discount you want to apply to your prices.

By price list: Apply a discount by replacing one price list by another. For example, apply a week price during the weekend.

The controls panel gives the option to limit promotional codes depending on the type of price list, event, location or by ticket category. Thus, you can apply the promotional code only for a ticket category or a price list, etc.

Sales Terms

The purchase terms are already configured by default, but they can be modified. The blue text is what appears to your customers when they buy tickets. To modify a rule, you have to click on the pencil, and change the numbers to configure them to your own modalities.

Group States

You can enter the group states names you want as well as the color. This is a tool to help you manage your groups during your event. These will appear in your Dashboard and Master D (Reception).


The questionnaires allow you to learn more about your customers. They come in two types of questionnaires: Order and Satisfaction.

1.1) General Question: This is done during the ticket order. It can be used, for example, to know how your customers have heard about your event or to mention if there are allergies or special requests.

1.2) Question per ticket: A questionnaire will be attached to the confirmation email with questions to fill out by ticket. Convenient for a pre-registration.

2) Satisfaction: The "Satisfaction" questionnaire is sent to all your clients after the event to gather their feedback on their experience and improvements for the future. You can view your summaries in Reports or by activity in Reception / Master D '

You have now completed the configuration of your activity!

You can consult the other training documents to learn more about the Tixigo platform