Tixigo

Adding a new activity

To create a new activity, click on the "My Activities" item located in the left menu.

Then, click on the + to add a new activity.

The icons on the far right can be used to edit, copy, close, view logs and transfer the current activity.

Selecting your activity (Item A)

If you have more than one activity in your ticket office, select the one you want to create or edit in "my activities" or by clicking on the name of the activity to the right of the magnifying glass.

In the menu on the left, click on Settings then on Activity to configure or modify your current activity. A window will open:

Important: Follow the order of the tabs when setting up your activity before moving to the other items in the menu. For the Activity item, you must follow the order of the tabs below: General, Ticket Office, Financial, Localization, Mobile App. For the Mobile App, you must take a look at it before the first ticket scan. 

At any time you can click on the question marks to answer your questions.

Activity/General (A1)

- Identify the name of your activity

- Enter your website

- Select your ticketing model according to the appropriate activity type

Activity/Ticket Office (A2)

This tab is used for the configuration of the ticket office. It determines its opening and closing as well as the type of display of the ticket office. The descriptions of the different types of displays are in the question mark next to Ticket Office display style.

If you click on the buttons at the right of the Opening and Closing of the ticket office, you can copy and paste the link to your reservation buttons on your website and social media or post on Facebook with a link to your ticket office.

Activity/Finance (A3)

This tab is used to configure the finance part of the ticket office. It is also where you write the month and day of the fiscal year beginning.

Activity/Localization (A4)

 This tab is used to configure languages, local time.

Activity/Mobile App (A5)

This tab is used to configure the mobile application. You can download the application for free under the name Tixiscan. It is available on the Apple Store and on the Play Store.

If you do not use e-tickets, you can skip this step.

Customization (Item B)

This tab is used for the visual configuration of your ticket office. You can put your own colors, logos and personalized messages. For more information on the setup of your ticket office in the "event list" mode take a look at this article.

Customization is divided into three parts:

(B1) - Settings

The settings allow you to customize your ticketing by configuring messages. It is important to go through each section to validate messages already configured by default.

1) Event Section

In the Event section, it is important to indicate the address of your event in Location. You can also add a link from Google maps in Location Link. This is the link that will be in the emails that are sent to your customers.

2) Electronic Ticket

The electronic ticket tab allows the creation of electronic tickets when an order is created. This selected parameter is general and applies to all created ticket categories further down in section D.

3) Email section

3.1: Miscellaneous e-mails

This section is for choosing various, more advanced, options in relation with e-mails sent to customers and the merchant.

3.2: Confirmation and Recall Emails

Adapt a personalized message to your confirmation and reminder emails. This goes along the same for Reminder, Satisfaction, Cancellation and Refund emails. In order to do so, the Message area serves to this effect.

When you check the box for Ticket office for firm group in the Confirmation email section, the organizer and their guests will receive the link from their group's ticket office in the booking confirmation email.

3) Ticket Office 

In this section, you can edit the text that is displayed in the ticket office to customize it as you wish.

Repeat header background: To check if the image in the header must be repeated to fill the header space.

Mobile background: To check if the background image must move when scrolling down the page.

Repeat background: Same as Repeat header background but applicable to the ticket office's background.

Group events: While using the the "Event list" style, this options allows to group the events of the same name with their different dates in the same rectangle box.

Choice of dates title: Title that precedes the choice of dates for the "Event list" style only.

Only tickets that ... : Allows an order in the ticket office of free tickets that count, free tickets that do not count and tickets that do not count. They are respectively tickets of $0.00 value, tickets of $0.00 which do not count in the capacity and payable tickets that do not count in the capacity.

Limit image height: Forces a limit to the height of the event image such that it cannot exceed the information block at the right of the image.

5) Options section

Going down the settings page, you will arrive to the Options section. Depending on your type of activity, it may be useful to check the Table Option box if you want to assign your groups to a table in order to prepare the room properly. This option is already selected if you have chosen  "Sugar Shack" or "Reception Venue" type of activity.

The configuration of the tables (table numbers, places per tables, etc.) will be done in the Location tab.

First state all day: Allows to define an initial state of the groups for the day. It defined in Group States tab.

Pager: Allows to add additional information of your choice next to Group State.

Questionnaire after firm: Impose the questionnaire, if active, following a completed firm reservation done by the merchant.

(B2) - Images

To add an image, click in the box and import your image from your files. The suggested image sizes are written in the question marks. To add an image for your event, scroll down until you see Events in which you may add your picture.

(B3) - Colors

To set up the colors of your box office, you can enter your color code by clicking once on the underline code in blue, or choose the color in the table by clicking on the color code again.

For an overview of your ticket office, you can click Ticket Office located just above Settings in the main menu. However, it is necessary to add categories, their respective prices as well as an event date in order to have a visual of the ticket office. 

Locations (Item C)

Locations refer to the names of the rooms or sections of your event. When your customers buy tickets, they will have a choice of locations that you previously set up.

When you click on the pencil or the + to add / edit a location, you will end up on the following page. You can then determine the maximum capacity of a location and configure the number of tickets to validate a reservation. This option is useful if you want to have one group per table.

You must enter a capacity in each of your locations which will allow you to manage the number of reservations over time. You can enter a minimum capacity and a maximum capacity that is larger if necessary. You can also configure sections in the room. These sections are not visible to your customers, it is to help you organise your space. You can then make your table placement in Reception/Maitre D'.

Ticket Categories (Item D)

This step allows you to name your different ticket categories before giving them a price. You must enter all your ticket categories and a caption code to identify them when viewing the bookings and ticket lists purchased (ex; A, M). For more information on ticket categories view the following article.

Price Lists (Item E)

Price lists apply when you wish to have different rates depending on the time of day, week or time of year. When you enter a price list, your ticket categories configured in the previous step will be displayed so you can price them.

When creating or modifying a price list, the first thing to do is to give it a name. Then, if there is more than one location, you must makes sure that there is a price per category per location. The prices per categories can be copied in all the locations or can be different if need be. It is possible to deactivate a price list in order to it to be no longer available in Calendar.

Promo Codes (Item F)

It is possible to add a promotional code for your ticket office. To do so you must click on the "+" and follow these instructions.

The settings window for promotional codes gives you several options.

There are two types of promotional codes: percentage and price list.

Percentage: Input the discount percentage you want to apply to your prices.

Price list: Apply a discount by replacing one price list by another. For example, applying a weekly price list during the weekend.

The control panel gives the option to limit promotional codes, using tags, respective to price lists, events, locations or by ticket categories. Thus, you can apply the promotional code only for a ticket category, a price list, an event in particular or a location.

Sales Terms (Item G)

The purchase terms are already configured by default, but they can be modified. The blue text is what appears to your customers when they buy tickets. To modify a rule, you have to click on the pencil, and change the numbers to configure them to your own modalities.

The Tixigo platform adapts itself to the rules, during a refund process, suggesting the best option respective to the number of days prior to the event. However, you may override the rules manually.

Group States (Item H)

You can enter the group states names you want as well as choose the colors. This is a tool to help you manage your groups during your event. These will appear in your Dashboard and Maître D' (Reception).

Questionnaires

The questionnaires allow you to learn more about your customers. There are two types of questionnaires: Order and Satisfaction.

1.1) General Question: This is displayed during the ticket order. It can be used, for example, to know how your customers learned about your event or to mention if they have allergies or special requests.

1.2) Question per ticket: A questionnaire will be attached to the confirmation email with questions to fill out per ticket. Convenient for a pre-registration.

2) Satisfaction: The "Satisfaction" questionnaire is sent to all your clients after the event to gather their feedback on their experience and improvements for the future. You can view your summaries in Reports or by activity in Reception / Maître D '.

Initial value: This space is allows to put a value before your customer can change it.

Mandatory: Checking this box forces your customer to answer the question in order to complete the questionnaire.

Summary type: There is countdown, sum and average as possible summaries and apply only to answers with numbers.

Targets: The targets are the type of customers in the ticket office that you wish to ask specific questions to.

In ticket office: By checking this box questions will be in the ticket office following the choice of categories.

System tags: It is possible to choose a tag having specific functions of reporting the answer in various other places in the portal. In the above example, Special Request has as goal to report the chosen number followed by a code, at the right, thus displaying the number of lactose intolerants in the order. 

You have now completed the configuration of your activity!

You can consult the other training documents to learn more about the Tixigo platform