It is important that your customers can contact you by answering emails sent by Tixigo.
In order to facilitate the management of e-mails sent by the ticket office to your customers, we will assign you an @ tixigo.net account.
For example the company XYZ Inc. would get the email XYZ@tixigo.net.
Note: If you have your own Internet domain it is possible to use an email from your domain as long as you can change the settings to add a record TXT.
This email will not have an inbox, it is simply an alias that will redirect emails sent to an email of your choice that is already used for your operations. For example in the example above, XYZ@tixigo.net could be redirected to firstname.lastname@example.org.
The confirmation email of a customer order that is made with an invalid email will go to your address, but the format is not obvious and will be in English. After seeing one we understand quickly that the email did not go and you have to call the customer by finding it in the portal to get his tel number. Then, you must correct your email and re-submit the confirmation email with the Action menu of the order.
Here is an email from a customer who made an order with the email email@example.com that does not exist and in yellow what to note.
The potential problem with a message like this is that it may end up in Junk E-mails (SPAM).
If you use GMail you must tell him never to send messages from the Tixigo email provider in SPAM by following these instructions for GMAIL:
- Use the Settings menu which is available with the gear icon at the top right of gmail
- Go to the "Filters and Blocked Addresses" tab
- Go to the base and click on "Create a new filter"
- In the dialog put in the From field: firstname.lastname@example.org and click on "Create filter with this search" at the bottom right
- In the second page tick "Never send it to Spam" and possibly also "Always mark it as important"
- Click on "Create Filter"
For other email services, contact us if needed, but they all have a way to not send emails from a certain domain in SPAM.
Note that if a customer uses a wrong address, but is valid (belongs to someone else for example) then nobody will know unless the recipient is kind enough and responds to the email knowing that it is not not for him. In this case it is the customer who will probably call you or send an email to tell you that he has not received his confirmation.