The goal of the Alternative Ticket Office is to have one or more ticket offices that are secondary to the main one of an activity, thus allowing business Partners to sell your tickets or simply to give you more than one ticket office for your own use, for example in the case of a presale.

The Alternative Ticket Office offers these controls:

  • which events of the calendar are available
  • different opening and closing dates of the ticket office
  • limit the sale of tickets to one location (if you use multiple locations)
  • assign a different price list to that of the main ticket office
  • deactivate the group creation feature

The Alternative Ticket Office is available on demand only. However, when the option is available, here is how to configure and use it.

Creation and Editing

The access to the alternative ticket office is done via Alt. Ticket Office on the left side menu. A list of the ticket offices will appear and you can add one using the "+" button at the top right of the page. To modify or simply access an existing ticket office click on the "pencil" button situated to the right.

You can  arrange the ticket offices at your will using the left column and moving the line.

Here is the page of an alternative ticket office.

  • The access buttons allow to open and see the ticket office or to copy the link in clipboard

  • The name identifies the ticket office's name

  • The notes allow you to write more information on the ticket office such as its reason of being

  • Partner

Allows to assign a partner to this ticket office. The assignment of partner is required only if the concept of partner with representative is needed. If a ticket office is destined for a partner to sell or release tickets and there are no representatives to manage then the use of a partner is optional as the alternative ticket office is made for this partner regardless.

It is important to understand that an alternative ticket office is based on all the settings of the main ticket office of the activity. However, certain settings can be changed so that the behaviour and appearance can be altered.


  • Opening and closing control

By checking this box, it allows to define an opening date and closing date of the alternative ticket office. By default, the dates of the main ticket office will be used.

  • Activate "Form a group"

Controls the use of the Tixigo group feature.

  • Duration of the group reservations (days)

Gives a delay in days for the organizer and the group members to purchase their reserved tickets. Past this period of time, the tickets are put back on sale to fill the capacity of the event. When empty, the default value of the ticket office is used and displayed in grey.

  • Event tag

Write one tag so that this ticket office offers only the events of the calendar containing this tag. Without tag, all the events will be available. Each event of the calendar can have multiple tags to help with targeting.

For example, if you want to offer a ticket office to a partner to give him access only to the Tuesday events for the month of September then simply add a tag (ex. tue-sep) at all the Tuesday events of September using the bulk editing and adding the tag in the alternative ticket office.

  • Location

This setting allows to target which location is available for the ticket office. It can be all locations or one in particular (when there is more than one location in the activity).

  • Price list

Allows to change the price list of the events allowed per ticket office. All the events of the calendar have a price list that serves to the main ticket office. However, an Alternative ticket office allows to change the price list in order to offer more flexibility. Here are the available choices.

  • Normal
Same price list as the main ticket office.
  • Specific
To assign one list of price at all the event offered by the ticket office. Choose among the existing price lists of the activity.
  • Suffix
To assign a price list alternative to that of the event. The written suffix will be added to the price list associated to the event to form a new price list.

This option is interesting if the events offered use more than one price list and that you wish to offer different prices or even categories for certain events.

Note that if a price list with the suffix doesn't exist then the normal price list will be used.

  • Promo codes allowed

Allows to accept or not promo codes being used from the activity for this ticket office.

If you offer a rebate with a different price list, it is possible that you do not wish people to use promo codes that are meant for regular prices for example.

Customization tab

It allows to modify certain settings that can be found in Settings -> Customization of the activity. Refer to activity settings and for more details look-up activity creation.


The reports page displays information such as sales, their details, tickets sold and the usage of promo codes per alternative ticket office , only alternative ticket offices or all the ticket offices combined.

In order to view the information, simply choose a period of coverage and the desired ticket office.

Example of a partner ticket office with representatives

Representatives ticket office

Each representative owns their own ticket office which forces the choice of the rep to himself. He can distribute his ticket office and so making sure that people do not mistakenly choose the wrong rep!

To access the ticket office of a rep, go into the page of the Alternative Ticket Office and click on REP.

The information of all the representatives are visible and you have icons to access their ticket office, copy the link in clipboard or send them the link via email to one or all (in blue at the bottom).

Here is an example of a ticket office for the representative Jacques Plante, we can see the choice of REP is written and it cannot be changed.


Sending an email to one or all the reps allows to insert the link of the ticket office, which can be quite advantageous for information distribution.

For more information on the email editor, view the following article.

Let's focus on two buttons.

1- Merge fields

Merge fields allow the insertion of:

  • the name of the ticket office,
  • the name of the partner
  • the name of the representative.

2- Insert a link

By clicking on the magnifying glass, you will have access to predefined links, similar to merge fields but for internet links.

The checkbox "Open in new tab" is of no use for an email, the link is always open in a new tab of your browser.