You can insert merge codes in automated emails that are intended for your customers. These codes will be replaced by their real value.

Here is the list of merge codes available and an indicator of the codes that are available for SMS message.

Merge codeDescriptionSMS
{eventName}The name of the event.X
{eventWhen}The date and time or any other text set as the event when setting.
{eventTime}The time of the event. Only available for calendar and list of days style of ticket office and only if you set a custom time.
The event's About text.

The order number.X
{merchant}The name of the merchant account - company name.X
{firstName}The first name of the owner of the order.X
{lastName}The last name of the owner of the order.X
{group}The name of the group if any.
{orderUrl}The URL to show the order page - also know as the invoice.
{ticketsUrl}The URL to show the tickets pages.
{groupUrl}The URL of the group's ticket office.
{numPeople}Number of people in order that counts for a place in the inventory. Count order items that map to a ticket category of type Person.
{numPeopleNC}Same as above but for people that do not count as a place.

{numProducts}Number of product items in order.

{numPackages}Number of packages in order.
{numETickets}Number of electronic tickets in the order. Not each ticket category produces an eTicket!
{cause}The cause set in the Fiscal Receipt section of the settings if fiscal settings are enabled for your activity.
{empty}An empty string if that is ever required.
{confmsg}The content of the confirmation email message. Useful to set the reminder message to the same content and not have to update two identical messages.