These reports are available in two versions:
- Sales Reports
The report uses the date of the event to process transaction data. So regardless of when the purchase or refund was made, everything related to an event included in the report will be processed.
Useful for getting comparisons between different time periods, but be aware that running these reports may not produce the same results from time to time. For example, if you run a report for a period of time and after you refund an order for an event included in that same period, when the report is run the second time, the refund will be included.
- Accounting Sales Reports
The report uses the date of the transaction, whether it be a purchase or a refund, to decide whether or not a transaction is included in the data processed by the report.
The main use of these reports is to manage your accounting, because such a report is based on the date of a transaction, it will always produce the same result even if you refund an order that was included in the report.
The only important condition for these reports to be exact and precise, you must not include today as a date, because as long as the day is not over, transactions are always possible.
The "Sales Summary" report gives all the information on the income and expenses for a period. It takes into account purchases and refunds.
The "Ticket Sales" report gives you the total sales by ticket category as well as by ticket price as displayed to the customer. It takes into account purchases and refunds. What is important here is the fact that this report is based on the displayed price of your tickets and if the price includes taxes or tip then you will not be able to make any link whatsoever with the content of the "Sales Summary" .
If your ticket prices are excluding taxes and tips then there is a link to be made between the two reports which allows you to determine the income from penalties applied during refunds as well as income or losses from Tixigo fees during refunds.
Indeed, Tixigo fees may or may not be reimbursed as the case may be. There is a reimbursement of fees only if there is a refund in a single transaction of the total amount of an original order. Otherwise the Tixigo fees are not reimbursed to you. If you charge ticketing fees higher than Tixigo's fees (rare, but possible) then this difference becomes an additional income which will be included in the following calculation.
If your ticket prices are excluding taxes and tips then the following formula allows you to determine the amount of special income or losses from your operations. We refer here about penalty income, income made on a potential profit on ticketing fees as well as loss of Tixigo fees during certain refunds.
Special Revenue = Ticket Income + Ticketing Fee Income - Ticket and Ticketing Refund - Tixigo Net - Total Ticket Sales
The first four amounts come from the Sales Summary (left column of the Sales Summary so before taxes) and the last from the Ticket Sales report.
So for the example below, the special revenue = 16932 + 672.95 - 1804.43 - 609.50 - 15028 = $163.02